Product complaint
1. PRODUCT COMPLAINT
1.1. The basis and scope of the Seller's liability to the Customer if the sold Product has a physical or legal defect (warranty) are defined by generally applicable laws, in particular the Civil Code (in particular Articles 556-576 of the Civil Code).
1.2. The Seller is obliged to provide the Customer with the Product without defects. Detailed information on the Seller's liability for a defect in the Product and the Customer's rights are specified on the Online Store's website in the information section on complaints.1.3 A complaint may be submitted by the Customer, for example:
1.3.1. in writing to the address: Kopernika 11, 62-030 Luboń, POLAND;
1.3.2. in electronic form by e-mail to the following address: henglewscyreklamacje@wp.pl;
1.4. it is recommended that the Client provide the following in the description of the complaint: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of the defect occurrence; (2) request the method of bringing the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements given in the previous sentence are in the form of a recommendation only and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
1.5. The Seller shall respond to the Customer's complaint immediately, not later than within 14 calendar days from the date of its submission. If the Customer who is a consumer has requested the replacement of the item or removal of the defect or has made a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request is justified.
1.6. The Customer, who exercises the rights under the warranty, is obliged to deliver the defective Product to the address at the expense of the Seller: Kopernika 11, 62-030 Luboń, POLAND. In the case of a Customer who is a consumer the cost of delivery of the Product is borne by the Seller, in the case of a Customer who is not a consumer the cost of delivery is borne by the Customer. If, due to the type of the Product or method of its installation, delivery of the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.
